Receptionist Amérys Phú Quốc Hotel

• Welcome and register arriving guests; perform accurate check‑in/check‑out procedures and room assignments.
• Handle reservations, amendments and cancellations via PMS (e.g., Opera) and coordinate with Reservations and Housekeeping.
• Process payments, authorisations and folio settlements; follow cash and credit card handling procedures.
• Respond promptly to guest requests, enquiries and complaints; escalate to Duty Manager when necessary.
• Answer telephone calls professionally, transfer calls and take messages.
• Maintain up-to-date knowledge of hotel services, promotions, facilities and local area information.
• Issue keys/cards, maintain key control and ensure security procedures at front desk.
• Prepare and handover shift reports and night audit information as required.
• Coordinate guest services with Concierge, Bellman, Housekeeping, Engineering and F&B to meet guest needs.
• Maintain reception area appearance and ensure information materials are current.
• Follow hotel SOPs, data protection and confidentiality policies.
• Occasionally assist with wake-up calls, mail handling and guest messaging.

Social Security: Full coverage of Social, Health, and Unemployment Insurance in accordance with the Vietnam Labor Code.

Annual Leave: 12 days of paid annual leave per year (plus additional days based on seniority).

Public Holidays: 11 paid public holidays per year as per government regulations. Overtime pay applies if working during holidays.

Salary & Service Charge: Competitive base salary plus monthly Service Charge (once operational).

13th Month Salary: Annual bonus based on hotel performance and company policy.

Professional Growth: Opportunity to be part of a pre-opening team with extensive training and career advancement.

• Minimum 1–2 years’ experience in hotel front desk, guest service or reservations (preferred for 4–5 star hotels).
• Familiarity with Property Management Systems (PMS) such as Opera, FCS or similar.
• Good command of English (speaking and writing); additional languages an advantage.
• Strong numerical skills and basic computer literacy (MS Office).
• Professional appearance, friendly manner and excellent communication skills.
• Diploma or certificate in Hospitality Management is a plus.